FAQs For Retailers
FAQs For Retailers
For our books, retailers may order through major book dealers, (Baker & Taylor or Ingram), or through our distributor, BCH Fulfillment and Distribution.
For our greeting cards and other printed products, please register for a wholesale account.
Registering for a wholesale account requires submission through our Contact Us page of your state sales tax exempt license or ID number, and other documentation that you are a legitimate business. If you will be selling our products on a website, then you must provide us with the URL for each of your company's websites.
Only bona fide retailers may place wholesale orders. For example, you may place an order wholesale if you are a bookstore, card store, gift store, museum shop, church store or kiosk, or other specialty store. We also work with large or chain stores. A retailer may begin to place orders once we have approved their account.
(If you are a consumer, you may order books, greeting cards or other printed products on this website, and you also may order our greeting cards at www.cards4heroes.com or www.illuminationgreetings.com, although products may vary. Please review FAQs for consumers.)May I Place My Order by Phone?
To expedite the ordering and fulfillment of your order, we recommend that you place your order online. In unusual circumstances, you may place your order by phone. Visit our Contact Us page for more information about how to contact us. We recommend you shop online first and save your basket to a wish list so that you may easily access it later.Are There Minimum Order Requirements?
For greeting card and other stationery product orders, you must order at least $50.00 of product. Because each greeting card is sold in a wholesale package of six (6) and prices vary, you must usually order 6 to 8 packages to meet the minimum. Retailers receive free shipping on greeting card orders of $100.00 or more.What is the Return Policy for Wholesalers?
Our Returns Policy differs for book titles and greeting cards or other products. Wholesalers do not need to contact us for a Return Merchandise Authorization number (RMA#).
If you are returning books that you purchased through a distributor, then you must follow the distributor's return policies and send your return directly to the distributor. Improper book returns to us, that should have been sent to a distributor instead, will not be processed by us and we will not pay for them to be sent back to you.
If you are returning greeting cards or other products, you must ship them to our address noted on your packing slip and you must include a reason for the return on a copy of your packing slip. The products must be returned in sixty (60) days in the original retail packaging, without price stickers or other stickers, and be in saleable condition. This means no dents or dings, no scratches or tears, no writing or highlighting inside or on the outside of the card or other product, and with all merchandising inserts that accompanied the original package. You may not return a package of cards that does not include six (6) greeting cards of the same design. If you receive greeting cards or other products that are damaged during shipping, please contact us to make an insurance claim. Items subject to an insurance claim are not returnable given that they are already damaged.
Greeting cards or other printed products returned to us that do not pass our quality control check will not receive credit and will not be returned to you. Products returned to us in new, saleable condition will be credited the full purchase price paid within ten (10) business days of our receipt, less shipping.
Please pack well all returns and insure against damage if you wish. The risk of damage during shipping a return is borne by you, not us.What Are the Shipping Methods, Times, and Rates?
We ship via USPS. Depending on your basket contents, you may choose from USPS Express, Priority, First Class/Parcel Post. Shipping Options, estimated Shipping Times, and Shipping Rates will appear during checkout.
Shipping Time varies depending on the destination and shipping method you select. Express shipments take 1-2 days after we ship. Priority shipments usually arrive two (2) to three (3) days after we ship. First Class/Parcel Post may take from two (2) to nine (9) days, depending on your distance from Michigan.
We often fill and ship orders the same day, but you should always add an extra two (2) days for order processing time. Large orders may take additional time to fulfill. Shipping Time estimates from USPS are shown at checkout. Your order may arrive sooner or later than the estimate provided by USPS.
Shipping Rates depend on the shipping method you choose, weight, your distance from Michigan, and whether an oversize box is required. Rates are automatically calculated by USPS and will appear during checkout.
Insurance is included in all USPS Express and Priority rates. Insurance may also be offered at checkout depending on your cart contents.
Insurance Claims: Orders placed without purchase of insurance will not be insured. Thus, any damage to uninsured orders will not be covered and damage rendering the contents unsaleable means the products will not be returnable.
If an order is damaged during shipping, you must contact us immediately, or no later than five (5) days from your receipt of your order, so that we may make an insurance claim. During the time the insurance claim is pending, please retain all damaged goods, the cartons in which they were shipped, and all packing material until we provide further instructions. You may reorder product while the claim is pending. We will issue you credit under the insurance claim after it is resolved.
Free shipping is always available on all wholesale orders for greeting card orders of $100 or more. This option is presented at checkout. You must be logged in as an approved retailer to take advantage of free shipping.